.cs-workbench[data-v-b56a0f7e]{height:100vh;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;background:#f9fafb;overflow:hidden;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}.workbench-header[data-v-b56a0f7e]{height:56px;background:#fff;border-bottom:1px solid #f3f4f6;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;padding:0 24px;-ms-flex-negative:0;flex-shrink:0;z-index:200;-webkit-box-shadow:0 1px 2px 0 rgba(0,0,0,.05);box-shadow:0 1px 2px 0 rgba(0,0,0,.05)}.workbench-header .header-left[data-v-b56a0f7e],.workbench-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.workbench-header .header-left[data-v-b56a0f7e]{gap:24px}.workbench-header .header-left .logo[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px}.workbench-header .header-left .logo .logo-icon[data-v-b56a0f7e]{width:36px;height:36px;background:linear-gradient(135deg,#4f46e5,#6366f1);border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.workbench-header .header-left .logo .logo-icon svg[data-v-b56a0f7e]{width:20px;height:20px;color:#fff}.workbench-header .header-left .logo .logo-text[data-v-b56a0f7e]{font-size:18px;font-weight:700;color:#111827;letter-spacing:-.02em}.workbench-header .header-left .nav-tabs[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px}.workbench-header .header-left .nav-tabs .nav-tab[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:8px 16px;border-radius:8px;font-size:14px;font-weight:500;color:#6b7280;text-decoration:none;-webkit-transition:all .2s ease;transition:all .2s ease}.workbench-header .header-left .nav-tabs .nav-tab svg[data-v-b56a0f7e]{width:18px;height:18px}.workbench-header .header-left .nav-tabs .nav-tab[data-v-b56a0f7e]:hover{background:#f3f4f6;color:#111827}.workbench-header .header-left .nav-tabs .nav-tab.active[data-v-b56a0f7e]{background:rgba(79,70,229,.08);color:#4f46e5}.workbench-header .header-center[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:20px}.workbench-header .header-center .status-wrapper .status-badge[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:8px 16px;border-radius:9999px;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.workbench-header .header-center .status-wrapper .status-badge .status-pulse[data-v-b56a0f7e]{position:absolute;width:12px;height:12px;border-radius:50%;-webkit-animation:pulse-data-v-b56a0f7e 2s infinite;animation:pulse-data-v-b56a0f7e 2s infinite}.workbench-header .header-center .status-wrapper .status-badge .status-dot[data-v-b56a0f7e]{width:10px;height:10px;border-radius:50%;position:relative}.workbench-header .header-center .status-wrapper .status-badge .status-text[data-v-b56a0f7e]{font-size:14px;font-weight:500}.workbench-header .header-center .status-wrapper .status-badge.online[data-v-b56a0f7e]{background:rgba(16,185,129,.1)}.workbench-header .header-center .status-wrapper .status-badge.online .status-dot[data-v-b56a0f7e]{background:#10b981}.workbench-header .header-center .status-wrapper .status-badge.online .status-text[data-v-b56a0f7e]{color:#10b981}.workbench-header .header-center .status-wrapper .status-badge.busy[data-v-b56a0f7e]{background:rgba(245,158,11,.1)}.workbench-header .header-center .status-wrapper .status-badge.busy .status-dot[data-v-b56a0f7e]{background:#f59e0b}.workbench-header .header-center .status-wrapper .status-badge.busy .status-text[data-v-b56a0f7e]{color:#f59e0b}.workbench-header .header-center .status-wrapper .status-badge.offline[data-v-b56a0f7e]{background:rgba(107,114,128,.1)}.workbench-header .header-center .status-wrapper .status-badge.offline .status-dot[data-v-b56a0f7e]{background:#6b7280}.workbench-header .header-center .status-wrapper .status-badge.offline .status-text[data-v-b56a0f7e]{color:#6b7280}.workbench-header .header-center .status-wrapper .status-badge i[data-v-b56a0f7e]{font-size:12px;margin-left:4px}.workbench-header .header-center .session-progress[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:4px;min-width:140px}.workbench-header .header-center .session-progress .progress-info[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline}.workbench-header .header-center .session-progress .progress-info .progress-label[data-v-b56a0f7e]{font-size:12px;color:#6b7280}.workbench-header .header-center .session-progress .progress-info .progress-value[data-v-b56a0f7e]{font-size:14px}.workbench-header .header-center .session-progress .progress-info .progress-value strong[data-v-b56a0f7e]{font-weight:700;color:#4f46e5}.workbench-header .header-center .session-progress .progress-info .progress-value .progress-max[data-v-b56a0f7e]{color:#6b7280}.workbench-header .header-center .session-progress .progress-bar[data-v-b56a0f7e]{height:6px;background:#f3f4f6;border-radius:9999px;overflow:hidden}.workbench-header .header-center .session-progress .progress-bar .progress-fill[data-v-b56a0f7e]{height:100%;border-radius:9999px;-webkit-transition:width .3s ease;transition:width .3s ease}.workbench-header .header-center .session-progress .progress-bar .progress-fill.normal[data-v-b56a0f7e]{background:#4f46e5}.workbench-header .header-center .session-progress .progress-bar .progress-fill.warning[data-v-b56a0f7e]{background:#f59e0b}.workbench-header .header-center .session-progress .progress-bar .progress-fill.danger[data-v-b56a0f7e]{background:#ef4444}.workbench-header .header-right[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:16px}.workbench-header .header-right .queue-badge .queue-btn[data-v-b56a0f7e]{width:40px;height:40px;border-radius:8px;border:none;background:transparent;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-transition:all .2s ease;transition:all .2s ease}.workbench-header .header-right .queue-badge .queue-btn svg[data-v-b56a0f7e]{width:20px;height:20px;color:#6b7280}.workbench-header .header-right .queue-badge .queue-btn[data-v-b56a0f7e]:hover{background:#f3f4f6}.workbench-header .header-right .queue-badge .queue-btn:hover svg[data-v-b56a0f7e]{color:#111827}.workbench-header .header-right .queue-badge .queue-btn.hasQueue[data-v-b56a0f7e]{background:rgba(239,68,68,.1)}.workbench-header .header-right .queue-badge .queue-btn.hasQueue svg[data-v-b56a0f7e]{color:#ef4444}.workbench-header .header-right .user-menu[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px;padding:4px 12px;border-radius:12px;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.workbench-header .header-right .user-menu[data-v-b56a0f7e]:hover{background:#f3f4f6}.workbench-header .header-right .user-menu .user-avatar[data-v-b56a0f7e]{border:2px solid #e5e7eb}.workbench-header .header-right .user-menu .user-info[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.workbench-header .header-right .user-menu .user-info .user-name[data-v-b56a0f7e]{font-size:14px;font-weight:600;color:#111827}.workbench-header .header-right .user-menu .user-info .user-role[data-v-b56a0f7e],.workbench-header .header-right .user-menu i[data-v-b56a0f7e]{font-size:12px;color:#6b7280}.workbench-main[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;min-height:0;position:relative;overflow:hidden}.conversation-sidebar[data-v-b56a0f7e]{width:320px;background:#fff;border-right:1px solid #f3f4f6;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-ms-flex-negative:0;flex-shrink:0}.conversation-sidebar .sidebar-search[data-v-b56a0f7e]{padding:16px;border-bottom:1px solid #f3f4f6}.conversation-sidebar .sidebar-search .search-input-wrapper[data-v-b56a0f7e]{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.conversation-sidebar .sidebar-search .search-input-wrapper .search-icon[data-v-b56a0f7e]{position:absolute;left:12px;width:18px;height:18px;color:#9ca3af}.conversation-sidebar .sidebar-search .search-input-wrapper .search-input[data-v-b56a0f7e]{width:100%;height:40px;padding:0 24px 0 40px;border:1px solid #e5e7eb;border-radius:8px;font-size:14px;color:#111827;background:#fff;-webkit-transition:all .2s ease;transition:all .2s ease}.conversation-sidebar .sidebar-search .search-input-wrapper .search-input[data-v-b56a0f7e]::-webkit-input-placeholder{color:#9ca3af}.conversation-sidebar .sidebar-search .search-input-wrapper .search-input[data-v-b56a0f7e]::-moz-placeholder{color:#9ca3af}.conversation-sidebar .sidebar-search .search-input-wrapper .search-input[data-v-b56a0f7e]:-ms-input-placeholder{color:#9ca3af}.conversation-sidebar .sidebar-search .search-input-wrapper .search-input[data-v-b56a0f7e]::-ms-input-placeholder{color:#9ca3af}.conversation-sidebar .sidebar-search .search-input-wrapper .search-input[data-v-b56a0f7e]::placeholder{color:#9ca3af}.conversation-sidebar .sidebar-search .search-input-wrapper .search-input[data-v-b56a0f7e]:focus{outline:none;border-color:#4f46e5;-webkit-box-shadow:0 0 0 3px rgba(79,70,229,.08);box-shadow:0 0 0 3px rgba(79,70,229,.08)}.conversation-sidebar .sidebar-search .search-input-wrapper .search-clear[data-v-b56a0f7e]{position:absolute;right:12px;width:18px;height:18px;background:none;border:none;cursor:pointer;color:#9ca3af}.conversation-sidebar .sidebar-search .search-input-wrapper .search-clear[data-v-b56a0f7e]:hover{color:#6b7280}.conversation-sidebar .conversation-tabs[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;padding:8px 12px 0;gap:4px}.conversation-sidebar .conversation-tabs .tab-btn[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:4px;padding:12px;border:none;border-radius:8px 8px 0 0;font-size:13px;font-weight:500;color:#6b7280;background:transparent;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease;position:relative}.conversation-sidebar .conversation-tabs .tab-btn[data-v-b56a0f7e]:hover{color:#111827;background:#f3f4f6}.conversation-sidebar .conversation-tabs .tab-btn.active[data-v-b56a0f7e]{color:#4f46e5;background:#f9fafb}.conversation-sidebar .conversation-tabs .tab-btn.active[data-v-b56a0f7e]:after{content:"";position:absolute;bottom:0;left:50%;-webkit-transform:translateX(-50%);transform:translateX(-50%);width:24px;height:2px;background:#4f46e5;border-radius:1px}.conversation-sidebar .conversation-tabs .tab-btn .tab-badge[data-v-b56a0f7e]{background:#ef4444;color:#fff;font-size:11px;font-weight:600;padding:1px 6px;border-radius:9999px;min-width:18px}.conversation-sidebar .conversation-list-container[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto}.conversation-sidebar .conversation-list-container[data-v-b56a0f7e]::-webkit-scrollbar{width:4px}.conversation-sidebar .conversation-list-container[data-v-b56a0f7e]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:2px}.conversation-sidebar .empty-state[data-v-b56a0f7e],.conversation-sidebar .loading-state[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;padding:60px 20px;color:#9ca3af}.conversation-sidebar .empty-state .loading-spinner[data-v-b56a0f7e],.conversation-sidebar .loading-state .loading-spinner[data-v-b56a0f7e]{width:32px;height:32px;border:3px solid #e5e7eb;border-top-color:#4f46e5;border-radius:50%;-webkit-animation:spin-data-v-b56a0f7e .8s linear infinite;animation:spin-data-v-b56a0f7e .8s linear infinite;margin-bottom:16px}.conversation-sidebar .empty-state .empty-icon svg[data-v-b56a0f7e],.conversation-sidebar .loading-state .empty-icon svg[data-v-b56a0f7e]{width:48px;height:48px;margin-bottom:16px}.conversation-sidebar .empty-state span[data-v-b56a0f7e],.conversation-sidebar .loading-state span[data-v-b56a0f7e]{font-size:14px}.conversation-sidebar .conversation-list[data-v-b56a0f7e]{padding:8px}.conversation-sidebar .conversation-item[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;padding:12px;border-radius:8px;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease;margin-bottom:2px}.conversation-sidebar .conversation-item[data-v-b56a0f7e]:hover{background:#f3f4f6}.conversation-sidebar .conversation-item.active[data-v-b56a0f7e]{background:rgba(79,70,229,.08)}.conversation-sidebar .conversation-item.active .conv-name[data-v-b56a0f7e]{color:#4f46e5}.conversation-sidebar .conversation-item.unread .conv-name[data-v-b56a0f7e]{font-weight:600}.conversation-sidebar .conversation-item.queued[data-v-b56a0f7e]{background:rgba(245,158,11,.1)}.conversation-sidebar .conversation-item .conv-avatar[data-v-b56a0f7e]{position:relative;-ms-flex-negative:0;flex-shrink:0;z-index:100;margin-right:12px}.conversation-sidebar .conversation-item .conv-avatar .unread-dot[data-v-b56a0f7e]{position:absolute;top:0;right:0;width:12px;height:12px;background:#ef4444;border-radius:50%;border:2px solid #fff}.conversation-sidebar .conversation-item .conv-content[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.conversation-sidebar .conversation-item .conv-content .conv-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;margin-bottom:4px}.conversation-sidebar .conversation-item .conv-content .conv-header .conv-name-wrapper[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:4px}.conversation-sidebar .conversation-item .conv-content .conv-header .conv-name-wrapper .conv-name[data-v-b56a0f7e]{font-size:14px;color:#111827}.conversation-sidebar .conversation-item .conv-content .conv-header .conv-name-wrapper .conv-tag[data-v-b56a0f7e]{font-size:10px;font-weight:600;padding:2px 6px;border-radius:4px}.conversation-sidebar .conversation-item .conv-content .conv-header .conv-name-wrapper .conv-tag.queued[data-v-b56a0f7e]{background:rgba(245,158,11,.1);color:#f59e0b}.conversation-sidebar .conversation-item .conv-content .conv-header .conv-name-wrapper .conv-tag.vip[data-v-b56a0f7e]{background:linear-gradient(135deg,gold,orange);color:#fff}.conversation-sidebar .conversation-item .conv-content .conv-header .conv-time[data-v-b56a0f7e]{font-size:12px;color:#9ca3af;-ms-flex-negative:0;flex-shrink:0;z-index:100}.conversation-sidebar .conversation-item .conv-content .conv-footer[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.conversation-sidebar .conversation-item .conv-content .conv-footer .conv-preview[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;font-size:13px;color:#6b7280;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}.conversation-sidebar .conversation-item .conv-content .conv-footer .unread-count[data-v-b56a0f7e]{background:#ef4444;color:#fff;font-size:11px;font-weight:600;padding:2px 6px;border-radius:9999px;min-width:20px;text-align:center}.conversation-sidebar .mobile-nav-overlay[data-v-b56a0f7e]{position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.5);z-index:100;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start}.conversation-sidebar .mobile-nav-menu[data-v-b56a0f7e]{background:#fff;width:280px;max-width:80%;height:100%;-webkit-box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.conversation-sidebar .mobile-nav-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:16px;border-bottom:1px solid #f3f4f6}.conversation-sidebar .mobile-nav-header span[data-v-b56a0f7e]{font-size:16px;font-weight:600;color:#111827}.conversation-sidebar .mobile-nav-header .mobile-nav-close[data-v-b56a0f7e]{width:32px;height:32px;border:none;background:transparent;border-radius:4px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;cursor:pointer}.conversation-sidebar .mobile-nav-header .mobile-nav-close svg[data-v-b56a0f7e]{width:18px;height:18px;color:#6b7280}.conversation-sidebar .mobile-nav-header .mobile-nav-close[data-v-b56a0f7e]:active{background:#f3f4f6}.conversation-sidebar .mobile-nav-links[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;padding:12px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:4px}.conversation-sidebar .mobile-nav-link[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px;padding:12px 16px;border-radius:8px;text-decoration:none;color:#374151;-webkit-transition:all .2s ease;transition:all .2s ease}.conversation-sidebar .mobile-nav-link svg[data-v-b56a0f7e]{width:20px!important;height:20px!important;min-width:20px!important;min-height:20px!important;max-width:20px!important;max-height:20px!important;color:#6b7280;-ms-flex-negative:0;flex-shrink:0}.conversation-sidebar .mobile-nav-link span[data-v-b56a0f7e]{font-size:15px;font-weight:500}.conversation-sidebar .mobile-nav-link[data-v-b56a0f7e]:active{background:#f3f4f6}.conversation-sidebar .mobile-nav-link.active[data-v-b56a0f7e]{background:rgba(79,70,229,.08);color:#4f46e5}.conversation-sidebar .mobile-nav-link.active svg[data-v-b56a0f7e]{width:20px!important;height:20px!important;min-width:20px!important;min-height:20px!important;max-width:20px!important;max-height:20px!important;color:#4f46e5;-ms-flex-negative:0;flex-shrink:0}.chat-section[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;min-width:0;background:#f9fafb}.chat-section .chat-placeholder[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.chat-section .chat-placeholder .placeholder-content[data-v-b56a0f7e]{text-align:center}.chat-section .chat-placeholder .placeholder-content .placeholder-illustration[data-v-b56a0f7e]{width:160px;height:160px;margin:0 auto 20px}.chat-section .chat-placeholder .placeholder-content .placeholder-illustration svg[data-v-b56a0f7e]{width:100%;height:100%;color:#4f46e5}.chat-section .chat-placeholder .placeholder-content h3[data-v-b56a0f7e]{font-size:20px;font-weight:600;color:#111827;margin:0 0 8px}.chat-section .chat-placeholder .placeholder-content p[data-v-b56a0f7e]{font-size:14px;color:#6b7280;margin:0}.chat-section .chat-header[data-v-b56a0f7e]{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;padding:16px 24px;background:#fff;border-bottom:1px solid #f3f4f6;-ms-flex-negative:0;flex-shrink:0}.chat-section .chat-header .chat-user-info[data-v-b56a0f7e],.chat-section .chat-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.chat-section .chat-header .chat-user-info[data-v-b56a0f7e]{gap:12px}.chat-section .chat-header .chat-user-info .user-avatar-wrapper[data-v-b56a0f7e]{position:relative}.chat-section .chat-header .chat-user-info .user-avatar-wrapper .user-status-dot[data-v-b56a0f7e]{position:absolute;bottom:2px;right:2px;width:12px;height:12px;border-radius:50%;border:2px solid #fff}.chat-section .chat-header .chat-user-info .user-avatar-wrapper .user-status-dot.online[data-v-b56a0f7e]{background:#10b981}.chat-section .chat-header .chat-user-info .user-avatar-wrapper .user-status-dot.offline[data-v-b56a0f7e]{background:#9ca3af}.chat-section .chat-header .chat-user-info .user-detail .user-name-row[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;gap:8px}.chat-section .chat-header .chat-user-info .user-detail .user-name-row .user-name[data-v-b56a0f7e]{font-size:16px;font-weight:600;color:#111827}.chat-section .chat-header .chat-user-info .user-detail .user-name-row .user-id[data-v-b56a0f7e]{font-size:12px;color:#6b7280}.chat-section .chat-header .chat-user-info .user-detail .user-meta[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;margin-top:2px;font-size:12px;color:#6b7280}.chat-section .chat-header .chat-user-info .user-detail .user-meta .meta-source[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:4px}.chat-section .chat-header .chat-user-info .user-detail .user-meta .meta-source svg[data-v-b56a0f7e]{width:14px;height:14px}.chat-section .chat-header .chat-user-info .user-detail .user-meta .meta-divider[data-v-b56a0f7e]{color:#9ca3af}.chat-section .chat-header .chat-actions[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px}.chat-section .chat-header .chat-actions .status-badge[data-v-b56a0f7e]{padding:4px 12px;border-radius:9999px;font-size:12px;font-weight:500}.chat-section .chat-header .chat-actions .status-badge.queued[data-v-b56a0f7e]{background:rgba(245,158,11,.1);color:#f59e0b}.chat-section .chat-header .chat-actions .status-badge.active[data-v-b56a0f7e]{background:rgba(16,185,129,.1);color:#10b981}.chat-section .chat-header .chat-actions .status-badge.ended[data-v-b56a0f7e]{background:rgba(107,114,128,.1);color:#6b7280}.chat-section .chat-header .chat-actions .action-btn[data-v-b56a0f7e]{width:36px;height:36px;border:none;border-radius:8px;background:transparent;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-transition:all .2s ease;transition:all .2s ease}.chat-section .chat-header .chat-actions .action-btn svg[data-v-b56a0f7e]{width:18px;height:18px;color:#6b7280}.chat-section .chat-header .chat-actions .action-btn[data-v-b56a0f7e]:hover{background:#f3f4f6}.chat-section .chat-header .chat-actions .action-btn:hover svg[data-v-b56a0f7e]{color:#111827}.chat-section .ended-overlay[data-v-b56a0f7e],.chat-section .waiting-overlay[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;background:#f9fafb}.chat-section .ended-overlay .ended-card[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card[data-v-b56a0f7e]{text-align:center;padding:48px;background:#fff;border-radius:16px;-webkit-box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1)}.chat-section .ended-overlay .ended-card .ended-icon[data-v-b56a0f7e],.chat-section .ended-overlay .ended-card .waiting-icon[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .ended-icon[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .waiting-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .ended-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .waiting-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .ended-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .waiting-icon[data-v-b56a0f7e]{width:80px;height:80px;border-radius:50%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 auto 20px}.chat-section .ended-overlay .ended-card .ended-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .ended-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .ended-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .ended-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .ended-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .waiting-icon svg[data-v-b56a0f7e]{width:40px;height:40px}.chat-section .ended-overlay .ended-card .waiting-icon[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .waiting-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .waiting-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .waiting-icon[data-v-b56a0f7e]{background:rgba(245,158,11,.1)}.chat-section .ended-overlay .ended-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .waiting-icon svg[data-v-b56a0f7e]{color:#f59e0b}.chat-section .ended-overlay .ended-card .ended-icon[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .ended-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .ended-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .ended-icon[data-v-b56a0f7e]{background:rgba(16,185,129,.1)}.chat-section .ended-overlay .ended-card .ended-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .ended-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .ended-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .ended-icon svg[data-v-b56a0f7e]{color:#10b981}.chat-section .ended-overlay .ended-card h4[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card h4[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card h4[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card h4[data-v-b56a0f7e]{font-size:18px;font-weight:600;color:#111827;margin:0 0 8px}.chat-section .ended-overlay .ended-card p[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card p[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card p[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card p[data-v-b56a0f7e]{font-size:14px;color:#6b7280;margin:0 0 20px}.chat-section .chat-body[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto;padding:20px 24px}.chat-section .chat-body[data-v-b56a0f7e]::-webkit-scrollbar{width:6px}.chat-section .chat-body[data-v-b56a0f7e]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:3px}.chat-section .message-list[data-v-b56a0f7e]{max-width:900px;margin:0 auto}.chat-section .time-divider[data-v-b56a0f7e]{text-align:center;margin:20px 0}.chat-section .time-divider span[data-v-b56a0f7e]{display:inline-block;padding:4px 16px;background:#fff;border-radius:9999px;font-size:12px;color:#6b7280;-webkit-box-shadow:0 1px 2px 0 rgba(0,0,0,.05);box-shadow:0 1px 2px 0 rgba(0,0,0,.05)}.chat-section .message-item[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;margin-bottom:16px}.chat-section .message-item.is-mine[data-v-b56a0f7e]{-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.chat-section .message-item.is-mine .msg-content[data-v-b56a0f7e]{-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}.chat-section .message-item.is-mine .msg-bubble[data-v-b56a0f7e]{background:#4f46e5;color:#fff;border-radius:16px 16px 4px 16px}.chat-section .message-item.is-mine .msg-meta[data-v-b56a0f7e]{-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.chat-section .message-item.is-system[data-v-b56a0f7e]{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.chat-section .message-item.is-system .system-message[data-v-b56a0f7e]{background:#f3f4f6;padding:8px 16px;border-radius:9999px;font-size:12px;color:#6b7280}.chat-section .message-item .msg-avatar[data-v-b56a0f7e]{-ms-flex-negative:0;flex-shrink:0;z-index:100}.chat-section .message-item .msg-content[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;margin:0 12px;max-width:60%}.chat-section .message-item .msg-bubble[data-v-b56a0f7e]{padding:12px 16px;background:#fff;border-radius:16px 16px 16px 4px;-webkit-box-shadow:0 1px 2px 0 rgba(0,0,0,.05);box-shadow:0 1px 2px 0 rgba(0,0,0,.05);word-break:break-word}.chat-section .message-item .msg-bubble .text-message[data-v-b56a0f7e]{line-height:1.6;font-size:14px}.chat-section .message-item .msg-bubble .image-message[data-v-b56a0f7e]{max-width:280px;max-height:280px;border-radius:8px;overflow:hidden;cursor:pointer}.chat-section .message-item .msg-bubble .image-message[data-v-b56a0f7e] img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover}.chat-section .message-item .msg-bubble .image-message .image-error[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:200px;height:150px;background:#f3f4f6;color:#9ca3af}.chat-section .message-item .msg-bubble .image-message .image-error svg[data-v-b56a0f7e]{width:32px;height:32px;margin-bottom:8px}.chat-section .message-item .msg-bubble .image-message .image-error span[data-v-b56a0f7e]{font-size:12px}.chat-section .message-item .msg-bubble .file-message[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px;padding:12px;background:rgba(0,0,0,.02);border-radius:8px;cursor:pointer;min-width:220px}.chat-section .message-item .msg-bubble .file-message[data-v-b56a0f7e]:hover{background:rgba(0,0,0,.04)}.chat-section .message-item .msg-bubble .file-message .file-icon[data-v-b56a0f7e]{width:44px;height:44px;background:rgba(79,70,229,.08);border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-ms-flex-negative:0;flex-shrink:0;z-index:100}.chat-section .message-item .msg-bubble .file-message .file-icon svg[data-v-b56a0f7e]{width:22px;height:22px;color:#4f46e5}.chat-section .message-item .msg-bubble .file-message .file-info[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.chat-section .message-item .msg-bubble .file-message .file-info .file-name[data-v-b56a0f7e]{font-size:14px;color:#111827;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-section .message-item .msg-bubble .file-message .file-info .file-size[data-v-b56a0f7e]{font-size:12px;color:#6b7280;margin-top:2px}.chat-section .message-item .msg-bubble .file-message .file-download[data-v-b56a0f7e]{width:20px;height:20px;color:#9ca3af}.chat-section .message-item .msg-meta[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:4px;margin-top:4px}.chat-section .message-item .msg-meta .msg-time[data-v-b56a0f7e]{font-size:11px;color:#9ca3af}.chat-section .message-item .msg-meta .msg-status svg[data-v-b56a0f7e]{width:14px;height:14px;color:#9ca3af}.chat-section .typing-indicator[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:8px 16px}.chat-section .typing-indicator .typing-avatar[data-v-b56a0f7e]{-ms-flex-negative:0;flex-shrink:0;z-index:100}.chat-section .typing-indicator .typing-bubble[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px;padding:8px 12px;background:#fff;border-radius:16px;-webkit-box-shadow:0 1px 2px 0 rgba(0,0,0,.05);box-shadow:0 1px 2px 0 rgba(0,0,0,.05)}.chat-section .typing-indicator .typing-bubble .typing-dot[data-v-b56a0f7e]{width:8px;height:8px;background:#6b7280;border-radius:50%;-webkit-animation:typing-data-v-b56a0f7e 1.4s ease-in-out infinite both;animation:typing-data-v-b56a0f7e 1.4s ease-in-out infinite both}.chat-section .typing-indicator .typing-bubble .typing-dot[data-v-b56a0f7e]:first-child{-webkit-animation-delay:-.32s;animation-delay:-.32s}.chat-section .typing-indicator .typing-bubble .typing-dot[data-v-b56a0f7e]:nth-child(2){-webkit-animation-delay:-.16s;animation-delay:-.16s}.chat-section .chat-input-area[data-v-b56a0f7e]{background:#fff;border-top:1px solid #f3f4f6;-ms-flex-negative:0;flex-shrink:0}.chat-section .chat-input-area .quick-reply-section[data-v-b56a0f7e]{padding:12px 16px;border-bottom:1px solid #f3f4f6}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:8px;overflow-x:auto}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll[data-v-b56a0f7e]::-webkit-scrollbar{height:0}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll .quick-reply-btn[data-v-b56a0f7e]{-ms-flex-negative:0;flex-shrink:0;z-index:100;padding:8px 16px;border:1px solid #e5e7eb;border-radius:9999px;font-size:13px;color:#374151;background:#fff;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll .quick-reply-btn[data-v-b56a0f7e]:hover{border-color:#4f46e5;color:#4f46e5;background:rgba(79,70,229,.08)}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll .quick-reply-btn.more[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:4px}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll .quick-reply-btn.more svg[data-v-b56a0f7e]{width:14px;height:14px}.chat-section .chat-input-area .input-toolbar[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px;padding:8px 16px}.chat-section .chat-input-area .input-toolbar .toolbar-btn[data-v-b56a0f7e]{width:36px;height:36px;border:none;border-radius:8px;background:transparent;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-transition:all .2s ease;transition:all .2s ease}.chat-section .chat-input-area .input-toolbar .toolbar-btn svg[data-v-b56a0f7e]{width:20px;height:20px;color:#6b7280}.chat-section .chat-input-area .input-toolbar .toolbar-btn[data-v-b56a0f7e]:hover:not(:disabled){background:#f3f4f6}.chat-section .chat-input-area .input-toolbar .toolbar-btn:hover:not(:disabled) svg[data-v-b56a0f7e]{color:#4f46e5}.chat-section .chat-input-area .input-toolbar .toolbar-btn[data-v-b56a0f7e]:disabled{opacity:.5;cursor:not-allowed}.chat-section .chat-input-area .input-box[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px;padding:0 16px 16px;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}.chat-section .chat-input-area .input-box[data-v-b56a0f7e] .el-textarea{-webkit-box-flex:1;-ms-flex:1;flex:1}.chat-section .chat-input-area .input-box[data-v-b56a0f7e] .el-textarea .el-textarea__inner{border-radius:8px;border:1px solid #e5e7eb;resize:none;font-size:14px;padding:12px;-webkit-transition:all .2s ease;transition:all .2s ease}.chat-section .chat-input-area .input-box[data-v-b56a0f7e] .el-textarea .el-textarea__inner:focus{outline:none;border-color:#4f46e5;-webkit-box-shadow:0 0 0 3px rgba(79,70,229,.08);box-shadow:0 0 0 3px rgba(79,70,229,.08)}.chat-section .chat-input-area .input-box .send-btn[data-v-b56a0f7e]{width:44px;height:44px;border:none;border-radius:8px;background:#4f46e5;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-transition:all .2s ease;transition:all .2s ease;-ms-flex-negative:0;flex-shrink:0;z-index:100}.chat-section .chat-input-area .input-box .send-btn svg[data-v-b56a0f7e]{width:20px;height:20px;color:#fff}.chat-section .chat-input-area .input-box .send-btn[data-v-b56a0f7e]:hover:not(:disabled){background:#4338ca}.chat-section .chat-input-area .input-box .send-btn[data-v-b56a0f7e]:disabled{opacity:.5;cursor:not-allowed}.chat-section .chat-input-area .input-box .send-btn .send-loading[data-v-b56a0f7e]{width:18px;height:18px;border:2px solid hsla(0,0%,100%,.3);border-top-color:#fff;border-radius:50%;-webkit-animation:spin-data-v-b56a0f7e .8s linear infinite;animation:spin-data-v-b56a0f7e .8s linear infinite}.user-info-panel[data-v-b56a0f7e]{width:320px;background:#fff;border-left:1px solid #f3f4f6;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-ms-flex-negative:0;flex-shrink:0;-webkit-transition:width .3s ease;transition:width .3s ease}.user-info-panel.collapsed[data-v-b56a0f7e]{width:0;overflow:hidden}.user-info-panel .panel-placeholder[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;color:#9ca3af}.user-info-panel .panel-placeholder .placeholder-icon svg[data-v-b56a0f7e]{width:48px;height:48px;margin-bottom:16px}.user-info-panel .panel-placeholder span[data-v-b56a0f7e]{font-size:14px}.user-info-panel .panel-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:12px 16px;border-bottom:1px solid #f3f4f6}.user-info-panel .panel-header .panel-tabs[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px}.user-info-panel .panel-header .panel-tabs .panel-tab-btn[data-v-b56a0f7e]{padding:4px 12px;border:none;border-radius:4px;font-size:13px;font-weight:500;color:#6b7280;background:transparent;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.user-info-panel .panel-header .panel-tabs .panel-tab-btn[data-v-b56a0f7e]:hover{color:#111827}.user-info-panel .panel-header .panel-tabs .panel-tab-btn.active[data-v-b56a0f7e]{color:#4f46e5;background:rgba(79,70,229,.08)}.user-info-panel .panel-header .panel-close[data-v-b56a0f7e]{width:28px;height:28px;border:none;border-radius:4px;background:transparent;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-transition:all .2s ease;transition:all .2s ease}.user-info-panel .panel-header .panel-close svg[data-v-b56a0f7e]{width:16px;height:16px;color:#6b7280}.user-info-panel .panel-header .panel-close[data-v-b56a0f7e]:hover{background:#f3f4f6}.user-info-panel .panel-header .panel-close:hover svg[data-v-b56a0f7e]{color:#111827}.user-info-panel .panel-body[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto}.user-info-panel .panel-body[data-v-b56a0f7e]::-webkit-scrollbar{width:4px}.user-info-panel .panel-body[data-v-b56a0f7e]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:2px}.user-info-panel .panel-section[data-v-b56a0f7e]{padding:16px}.user-info-panel .user-profile-card[data-v-b56a0f7e]{text-align:center;padding-bottom:20px;border-bottom:1px solid #f3f4f6}.user-info-panel .user-profile-card .profile-avatar[data-v-b56a0f7e]{margin-bottom:12px}.user-info-panel .user-profile-card .profile-info .profile-name[data-v-b56a0f7e]{font-size:18px;font-weight:600;color:#111827;margin:0 0 8px}.user-info-panel .user-profile-card .profile-info .profile-tags[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:4px}.user-info-panel .user-profile-card .profile-info .profile-tags .profile-tag[data-v-b56a0f7e]{font-size:11px;font-weight:500;padding:4px 8px;border-radius:4px}.user-info-panel .user-profile-card .profile-info .profile-tags .profile-tag.source[data-v-b56a0f7e]{background:rgba(107,114,128,.1);color:#6b7280}.user-info-panel .user-profile-card .profile-info .profile-tags .profile-tag.vip[data-v-b56a0f7e]{background:linear-gradient(135deg,gold,orange);color:#fff}.user-info-panel .info-section[data-v-b56a0f7e]{padding:16px 0;border-bottom:1px solid #f3f4f6}.user-info-panel .info-section[data-v-b56a0f7e]:last-child{border-bottom:none}.user-info-panel .info-section .section-title[data-v-b56a0f7e]{font-size:12px;font-weight:600;color:#6b7280;text-transform:uppercase;letter-spacing:.05em;margin:0 0 12px}.user-info-panel .info-section .info-list .info-item[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:8px 0;font-size:14px}.user-info-panel .info-section .info-list .info-item .info-label[data-v-b56a0f7e]{color:#6b7280}.user-info-panel .info-section .info-list .info-item .info-value[data-v-b56a0f7e]{color:#111827;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:4px}.user-info-panel .info-section .info-list .info-item .info-value .status-indicator[data-v-b56a0f7e]{width:8px;height:8px;border-radius:50%}.user-info-panel .info-section .info-list .info-item .info-value .status-indicator.queued[data-v-b56a0f7e]{background:#f59e0b}.user-info-panel .info-section .info-list .info-item .info-value .status-indicator.active[data-v-b56a0f7e]{background:#10b981}.user-info-panel .info-section .info-list .info-item .info-value .status-indicator.ended[data-v-b56a0f7e]{background:#6b7280}.user-info-panel .info-section .stats-row[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px}.user-info-panel .info-section .stats-row .stat-item[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;text-align:center;padding:12px;background:#f9fafb;border-radius:8px}.user-info-panel .info-section .stats-row .stat-item .stat-value[data-v-b56a0f7e]{font-size:20px;font-weight:700;color:#4f46e5}.user-info-panel .info-section .stats-row .stat-item .stat-label[data-v-b56a0f7e]{font-size:11px;color:#6b7280;margin-top:2px}.user-info-panel .info-section .action-buttons[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px}.user-info-panel .info-section .action-buttons .action-btn-end[data-v-b56a0f7e],.user-info-panel .info-section .action-buttons .action-btn-transfer[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:8px;padding:12px;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.user-info-panel .info-section .action-buttons .action-btn-end svg[data-v-b56a0f7e],.user-info-panel .info-section .action-buttons .action-btn-transfer svg[data-v-b56a0f7e]{width:18px;height:18px}.user-info-panel .info-section .action-buttons .action-btn-transfer[data-v-b56a0f7e]{background:rgba(245,158,11,.1);color:#f59e0b}.user-info-panel .info-section .action-buttons .action-btn-transfer[data-v-b56a0f7e]:hover{background:rgba(221.4251968504,142.4744094488,9.0748031496,.1)}.user-info-panel .info-section .action-buttons .action-btn-end[data-v-b56a0f7e]{background:rgba(239,68,68,.1);color:#ef4444}.user-info-panel .info-section .action-buttons .action-btn-end[data-v-b56a0f7e]:hover{background:rgba(237,45,45,.1)}.user-info-panel .section-empty[data-v-b56a0f7e],.user-info-panel .section-loading[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;padding:40px;color:#9ca3af}.user-info-panel .section-empty .loading-spinner[data-v-b56a0f7e],.user-info-panel .section-loading .loading-spinner[data-v-b56a0f7e]{width:24px;height:24px;border:2px solid #e5e7eb;border-top-color:#4f46e5;border-radius:50%;-webkit-animation:spin-data-v-b56a0f7e .8s linear infinite;animation:spin-data-v-b56a0f7e .8s linear infinite;margin-bottom:12px}.user-info-panel .section-empty svg[data-v-b56a0f7e],.user-info-panel .section-loading svg[data-v-b56a0f7e]{width:32px;height:32px;margin-bottom:8px}.user-info-panel .section-empty span[data-v-b56a0f7e],.user-info-panel .section-loading span[data-v-b56a0f7e]{font-size:13px}.user-info-panel .history-list[data-v-b56a0f7e],.user-info-panel .tickets-list[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:8px}.user-info-panel .history-item[data-v-b56a0f7e]{padding:12px;background:#f9fafb;border-radius:8px}.user-info-panel .history-item .history-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-bottom:4px}.user-info-panel .history-item .history-header .history-id[data-v-b56a0f7e]{font-size:13px;font-weight:500;color:#111827}.user-info-panel .history-item .history-header .history-date[data-v-b56a0f7e]{font-size:12px;color:#6b7280}.user-info-panel .history-item .history-meta[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:8px;font-size:12px}.user-info-panel .history-item .history-meta .history-status.queued[data-v-b56a0f7e]{color:#f59e0b}.user-info-panel .history-item .history-meta .history-status.active[data-v-b56a0f7e]{color:#10b981}.user-info-panel .history-item .history-meta .history-count[data-v-b56a0f7e],.user-info-panel .history-item .history-meta .history-status.ended[data-v-b56a0f7e]{color:#6b7280}.user-info-panel .ticket-item[data-v-b56a0f7e]{padding:12px;background:#f9fafb;border-radius:8px;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.user-info-panel .ticket-item[data-v-b56a0f7e]:hover{background:#f3f4f6}.user-info-panel .ticket-item .ticket-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;margin-bottom:4px}.user-info-panel .ticket-item .ticket-header .ticket-title[data-v-b56a0f7e]{font-size:13px;font-weight:500;color:#111827;-webkit-box-flex:1;-ms-flex:1;flex:1;margin-right:8px}.user-info-panel .ticket-item .ticket-header .ticket-priority[data-v-b56a0f7e]{font-size:10px;font-weight:600;padding:2px 6px;border-radius:4px}.user-info-panel .ticket-item .ticket-header .ticket-priority.low[data-v-b56a0f7e]{background:rgba(107,114,128,.1);color:#6b7280}.user-info-panel .ticket-item .ticket-header .ticket-priority.medium[data-v-b56a0f7e]{background:rgba(245,158,11,.1);color:#f59e0b}.user-info-panel .ticket-item .ticket-header .ticket-priority.high[data-v-b56a0f7e]{background:rgba(239,68,68,.1);color:#ef4444}.user-info-panel .ticket-item .ticket-header .ticket-priority.urgent[data-v-b56a0f7e]{background:#ef4444;color:#fff}.user-info-panel .ticket-item .ticket-meta[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:8px;font-size:12px}.user-info-panel .ticket-item .ticket-meta .ticket-status.pending[data-v-b56a0f7e]{color:#f59e0b}.user-info-panel .ticket-item .ticket-meta .ticket-status.processing[data-v-b56a0f7e]{color:#4f46e5}.user-info-panel .ticket-item .ticket-meta .ticket-status.resolved[data-v-b56a0f7e]{color:#10b981}.user-info-panel .ticket-item .ticket-meta .ticket-date[data-v-b56a0f7e],.user-info-panel .ticket-item .ticket-meta .ticket-status.closed[data-v-b56a0f7e]{color:#6b7280}.emoji-picker .emoji-tabs[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;border-bottom:1px solid #f3f4f6;padding:0 8px}.emoji-picker .emoji-tabs .emoji-tab-btn[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;padding:8px;border:none;background:transparent;font-size:13px;color:#6b7280;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.emoji-picker .emoji-tabs .emoji-tab-btn[data-v-b56a0f7e]:hover{color:#4f46e5}.emoji-picker .emoji-tabs .emoji-tab-btn.active[data-v-b56a0f7e]{color:#4f46e5;font-weight:500;border-bottom:2px solid #4f46e5;margin-bottom:-1px}.emoji-picker .emoji-grid[data-v-b56a0f7e]{display:grid;grid-template-columns:repeat(8,1fr);gap:2px;padding:12px;max-height:200px;overflow-y:auto}.emoji-picker .emoji-grid .emoji-item[data-v-b56a0f7e]{aspect-ratio:1;border:none;background:transparent;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;font-size:22px;cursor:pointer;border-radius:4px;-webkit-transition:all .15s ease;transition:all .15s ease}.emoji-picker .emoji-grid .emoji-item[data-v-b56a0f7e]:hover{background:#f3f4f6;-webkit-transform:scale(1.15);transform:scale(1.15)}.quick-reply-modal-content .reply-search[data-v-b56a0f7e]{position:relative;margin-bottom:16px}.quick-reply-modal-content .reply-search svg[data-v-b56a0f7e]{position:absolute;left:12px;top:50%;-webkit-transform:translateY(-50%);transform:translateY(-50%);width:18px;height:18px;color:#9ca3af}.quick-reply-modal-content .reply-search .reply-search-input[data-v-b56a0f7e]{width:100%;height:40px;padding:0 16px 0 40px;border:1px solid #e5e7eb;border-radius:8px;font-size:14px;color:#111827;background:#fff;-webkit-transition:all .2s ease;transition:all .2s ease}.quick-reply-modal-content .reply-search .reply-search-input[data-v-b56a0f7e]::-webkit-input-placeholder{color:#9ca3af}.quick-reply-modal-content .reply-search .reply-search-input[data-v-b56a0f7e]::-moz-placeholder{color:#9ca3af}.quick-reply-modal-content .reply-search .reply-search-input[data-v-b56a0f7e]:-ms-input-placeholder{color:#9ca3af}.quick-reply-modal-content .reply-search .reply-search-input[data-v-b56a0f7e]::-ms-input-placeholder{color:#9ca3af}.quick-reply-modal-content .reply-search .reply-search-input[data-v-b56a0f7e]::placeholder{color:#9ca3af}.quick-reply-modal-content .reply-search .reply-search-input[data-v-b56a0f7e]:focus{outline:none;border-color:#4f46e5;-webkit-box-shadow:0 0 0 3px rgba(79,70,229,.08);box-shadow:0 0 0 3px rgba(79,70,229,.08)}.quick-reply-modal-content .reply-categories[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px;margin-bottom:16px;-ms-flex-wrap:wrap;flex-wrap:wrap}.quick-reply-modal-content .reply-categories .category-btn[data-v-b56a0f7e]{padding:4px 12px;border:1px solid #e5e7eb;border-radius:9999px;font-size:13px;color:#6b7280;background:#fff;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.quick-reply-modal-content .reply-categories .category-btn[data-v-b56a0f7e]:hover{border-color:#4f46e5;color:#4f46e5}.quick-reply-modal-content .reply-categories .category-btn.active[data-v-b56a0f7e]{background:#4f46e5;border-color:#4f46e5;color:#fff}.quick-reply-modal-content .reply-list[data-v-b56a0f7e]{max-height:320px;overflow-y:auto}.quick-reply-modal-content .reply-list[data-v-b56a0f7e]::-webkit-scrollbar{width:4px}.quick-reply-modal-content .reply-list[data-v-b56a0f7e]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:2px}.quick-reply-modal-content .reply-list .reply-item[data-v-b56a0f7e]{padding:12px;border:1px solid #f3f4f6;border-radius:8px;margin-bottom:8px;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.quick-reply-modal-content .reply-list .reply-item[data-v-b56a0f7e]:hover{border-color:#4f46e5;background:rgba(79,70,229,.08)}.quick-reply-modal-content .reply-list .reply-item .reply-item-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-bottom:4px}.quick-reply-modal-content .reply-list .reply-item .reply-item-header .reply-item-title[data-v-b56a0f7e]{font-size:14px;font-weight:600;color:#111827}.quick-reply-modal-content .reply-list .reply-item .reply-item-header .reply-item-category[data-v-b56a0f7e]{font-size:11px;color:#4f46e5;background:rgba(79,70,229,.08);padding:2px 8px;border-radius:4px}.quick-reply-modal-content .reply-list .reply-item .reply-item-content[data-v-b56a0f7e]{font-size:13px;color:#6b7280;margin:0;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.quick-reply-modal-content .reply-list .reply-empty[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;padding:48px;color:#9ca3af}.quick-reply-modal-content .reply-list .reply-empty svg[data-v-b56a0f7e]{width:40px;height:40px;margin-bottom:12px}.quick-reply-modal-content .reply-list .reply-empty span[data-v-b56a0f7e]{font-size:14px}.status-option[data-v-b56a0f7e]{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:8px}.status-option.online[data-v-b56a0f7e]{background:#10b981}.status-option.busy[data-v-b56a0f7e]{background:#f59e0b}.status-option.offline[data-v-b56a0f7e]{background:#6b7280}.dialog-content .form-group[data-v-b56a0f7e]{margin-bottom:16px}.dialog-content .form-group label[data-v-b56a0f7e]{display:block;font-size:14px;font-weight:500;color:#111827;margin-bottom:8px}.agent-option[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.agent-option .agent-name[data-v-b56a0f7e]{font-weight:500}.agent-option .agent-sessions[data-v-b56a0f7e]{font-size:12px;color:#10b981}@-webkit-keyframes spin-data-v-b56a0f7e{to{-webkit-transform:rotate(1turn);transform:rotate(1turn)}}@keyframes spin-data-v-b56a0f7e{to{-webkit-transform:rotate(1turn);transform:rotate(1turn)}}@-webkit-keyframes pulse-data-v-b56a0f7e{0%,to{-webkit-transform:scale(1);transform:scale(1);opacity:1}50%{-webkit-transform:scale(1.5);transform:scale(1.5);opacity:0}}@keyframes pulse-data-v-b56a0f7e{0%,to{-webkit-transform:scale(1);transform:scale(1);opacity:1}50%{-webkit-transform:scale(1.5);transform:scale(1.5);opacity:0}}@-webkit-keyframes typing-data-v-b56a0f7e{0%,80%,to{-webkit-transform:scale(0);transform:scale(0)}40%{-webkit-transform:scale(1);transform:scale(1)}}@keyframes typing-data-v-b56a0f7e{0%,80%,to{-webkit-transform:scale(0);transform:scale(0)}40%{-webkit-transform:scale(1);transform:scale(1)}}@media screen and (max-width:1200px){.user-info-panel[data-v-b56a0f7e]{position:absolute;right:0;top:56px;bottom:0;z-index:300;-webkit-box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1)}.user-info-panel.collapsed[data-v-b56a0f7e]{right:-320px}}@media screen and (max-width:768px){.mobile-header-back[data-v-b56a0f7e],.mobile-menu-btn[data-v-b56a0f7e]{display:-webkit-box!important;display:-ms-flexbox!important;display:flex!important}.workbench-header[data-v-b56a0f7e]{height:auto;min-height:56px;padding:10px 12px;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:10px}.workbench-header .mobile-header-back[data-v-b56a0f7e]{width:40px;height:40px;border:none;background:rgba(79,70,229,.1);border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;cursor:pointer;margin-right:8px;-ms-flex-negative:0;flex-shrink:0;z-index:100}.workbench-header .mobile-header-back svg[data-v-b56a0f7e]{width:22px;height:22px;color:#4f46e5}.workbench-header .mobile-header-back[data-v-b56a0f7e]:active{background:rgba(79,70,229,.2);-webkit-transform:scale(.95);transform:scale(.95)}.workbench-header .mobile-menu-btn[data-v-b56a0f7e]{width:40px;height:40px;border:none;background:rgba(79,70,229,.1);border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;cursor:pointer;margin-right:8px;-ms-flex-negative:0;flex-shrink:0;z-index:100}.workbench-header .mobile-menu-btn svg[data-v-b56a0f7e]{width:22px;height:22px;color:#4f46e5}.workbench-header .mobile-menu-btn[data-v-b56a0f7e]:active{background:rgba(79,70,229,.2);-webkit-transform:scale(.95);transform:scale(.95)}.workbench-header .header-center[data-v-b56a0f7e]{display:none}.workbench-header .header-left[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.workbench-header .header-left .logo .logo-text[data-v-b56a0f7e],.workbench-header .header-left .nav-tabs[data-v-b56a0f7e],.workbench-header .header-right .user-menu .user-info[data-v-b56a0f7e]{display:none}.workbench-header .header-right .queue-badge .queue-btn[data-v-b56a0f7e]{width:44px;height:44px;background:rgba(239,68,68,.1);border-radius:8px}.workbench-header .header-right .queue-badge .queue-btn svg[data-v-b56a0f7e]{color:#ef4444}.workbench-header .header-right .user-menu[data-v-b56a0f7e]{padding:4px;background:rgba(79,70,229,.05);border-radius:8px}.workbench-main[data-v-b56a0f7e]{position:relative}.mobile-nav-overlay[data-v-b56a0f7e]{position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.6);z-index:1000;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;backdrop-filter:blur(4px);-webkit-animation:fadeIn-data-v-b56a0f7e .2s ease;animation:fadeIn-data-v-b56a0f7e .2s ease}.mobile-nav-menu[data-v-b56a0f7e]{background:#fff;width:280px;max-width:80%;height:100%;-webkit-box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-animation:slideInLeft-data-v-b56a0f7e .3s ease;animation:slideInLeft-data-v-b56a0f7e .3s ease}.mobile-nav-header[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:16px;border-bottom:1px solid #f3f4f6}.mobile-nav-header span[data-v-b56a0f7e]{font-size:17px;font-weight:700;color:#111827}.mobile-nav-header .mobile-nav-close[data-v-b56a0f7e]{width:36px;height:36px;border:none;background:#f3f4f6;border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;cursor:pointer}.mobile-nav-header .mobile-nav-close svg[data-v-b56a0f7e]{width:20px;height:20px;color:#6b7280}.mobile-nav-header .mobile-nav-close[data-v-b56a0f7e]:active{background:#e5e7eb;-webkit-transform:scale(.95);transform:scale(.95)}.mobile-nav-links[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;padding:12px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:4px}.mobile-nav-link[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px;padding:14px 16px;border-radius:8px;text-decoration:none;color:#374151;-webkit-transition:all .2s ease;transition:all .2s ease;font-weight:500}.mobile-nav-link svg[data-v-b56a0f7e]{width:22px!important;height:22px!important;min-width:22px!important;min-height:22px!important;max-width:22px!important;max-height:22px!important;color:#6b7280;-ms-flex-negative:0;flex-shrink:0}.mobile-nav-link span[data-v-b56a0f7e]{font-size:15px;font-weight:500}.mobile-nav-link[data-v-b56a0f7e]:active{background:#f3f4f6;-webkit-transform:scale(.98);transform:scale(.98)}.mobile-nav-link.active[data-v-b56a0f7e]{background:rgba(79,70,229,.1);color:#4f46e5}.mobile-nav-link.active svg[data-v-b56a0f7e]{width:22px!important;height:22px!important;min-width:22px!important;min-height:22px!important;max-width:22px!important;max-height:22px!important;color:#4f46e5;-ms-flex-negative:0;flex-shrink:0}.conversation-sidebar[data-v-b56a0f7e]{position:absolute;left:0;top:0;bottom:0;width:100%;z-index:10;background:#f9fafb;-webkit-box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);-webkit-transition:-webkit-transform .2s ease;transition:-webkit-transform .2s ease;transition:transform .2s ease;transition:transform .2s ease,-webkit-transform .2s ease}.conversation-sidebar.mobile-hidden[data-v-b56a0f7e]{-webkit-transform:translateX(-100%);transform:translateX(-100%);pointer-events:none}.conversation-list-container[data-v-b56a0f7e]{padding-bottom:env(safe-area-inset-bottom)}.conversation-item[data-v-b56a0f7e]{padding:14px 12px}.conversation-item[data-v-b56a0f7e]:active{background:rgba(79,70,229,.08)}.conversation-item.active[data-v-b56a0f7e]{background:rgba(79,70,229,.12);border-left:3px solid #4f46e5;padding-left:9px}.conversation-item .conv-avatar[data-v-b56a0f7e]{margin-right:12px}.conversation-item .conv-avatar .el-avatar[data-v-b56a0f7e]{width:48px!important;height:48px!important;line-height:48px!important}.conversation-item .conv-avatar .unread-dot[data-v-b56a0f7e]{width:14px;height:14px;border:2px solid #f9fafb}.conversation-item .conv-content .conv-header[data-v-b56a0f7e]{margin-bottom:6px}.conversation-item .conv-content .conv-header .conv-name[data-v-b56a0f7e]{font-size:15px;font-weight:600}.conversation-item .conv-content .conv-header .conv-time[data-v-b56a0f7e]{font-size:12px}.conversation-item .conv-content .conv-footer .conv-preview[data-v-b56a0f7e]{font-size:13px}.conversation-item .conv-content .conv-footer .unread-count[data-v-b56a0f7e]{font-size:12px;padding:3px 8px}.chat-section[data-v-b56a0f7e]{width:100%;position:absolute;left:0;top:0;bottom:0;z-index:5;display:none}.chat-section.mobile-visible[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;z-index:20}.chat-section .chat-header[data-v-b56a0f7e]{padding:12px 12px;background:#fff;border-bottom:1px solid #f3f4f6}.chat-section .chat-header .chat-user-info[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.chat-section .chat-header .chat-user-info .user-avatar-wrapper .el-avatar[data-v-b56a0f7e]{width:44px!important;height:44px!important;line-height:44px!important}.chat-section .chat-header .chat-user-info .user-avatar-wrapper .user-status-dot[data-v-b56a0f7e]{width:12px;height:12px;bottom:0;right:0;border:2px solid #fff}.chat-section .chat-header .chat-user-info .user-detail .user-name-row .user-name[data-v-b56a0f7e]{font-size:16px;font-weight:600;max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-section .chat-header .chat-user-info .user-detail .user-name-row .user-id[data-v-b56a0f7e]{font-size:12px;color:#6b7280}.chat-section .chat-header .chat-user-info .user-detail .user-meta[data-v-b56a0f7e]{font-size:12px;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-section .chat-header .chat-user-info .user-detail .user-meta .meta-source svg[data-v-b56a0f7e]{width:14px;height:14px}.chat-section .chat-header .chat-actions[data-v-b56a0f7e]{gap:8px}.chat-section .chat-header .chat-actions .status-badge[data-v-b56a0f7e]{padding:4px 10px;font-size:12px;font-weight:500}.chat-section .chat-header .chat-actions .action-btn[data-v-b56a0f7e]{width:40px;height:40px;border-radius:8px}.chat-section .chat-header .chat-actions .action-btn svg[data-v-b56a0f7e]{width:20px;height:20px}.chat-section .chat-header .chat-actions .action-btn[data-v-b56a0f7e]:active{background:#f3f4f6;-webkit-transform:scale(.95);transform:scale(.95)}.chat-section .chat-header .chat-actions .toggle-panel[data-v-b56a0f7e]{display:none}.chat-section .ended-overlay .ended-card[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card[data-v-b56a0f7e]{margin:20px;padding:32px 24px}.chat-section .ended-overlay .ended-card .ended-icon[data-v-b56a0f7e],.chat-section .ended-overlay .ended-card .waiting-icon[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .ended-icon[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .waiting-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .ended-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .waiting-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .ended-icon[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .waiting-icon[data-v-b56a0f7e]{width:72px;height:72px;margin-bottom:20px}.chat-section .ended-overlay .ended-card .ended-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .ended-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .ended-icon svg[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .ended-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card .waiting-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .ended-icon svg[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card .waiting-icon svg[data-v-b56a0f7e]{width:36px;height:36px}.chat-section .ended-overlay .ended-card h4[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card h4[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card h4[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card h4[data-v-b56a0f7e]{font-size:18px;font-weight:600}.chat-section .ended-overlay .ended-card p[data-v-b56a0f7e],.chat-section .ended-overlay .waiting-card p[data-v-b56a0f7e],.chat-section .waiting-overlay .ended-card p[data-v-b56a0f7e],.chat-section .waiting-overlay .waiting-card p[data-v-b56a0f7e]{font-size:14px;margin-bottom:20px}.chat-section .chat-input-area[data-v-b56a0f7e]{padding:8px 12px;padding-bottom:calc(12px + env(safe-area-inset-bottom));background:#fff;border-top:1px solid #f3f4f6}.chat-section .chat-input-area .quick-reply-section[data-v-b56a0f7e]{padding:8px 0;border-bottom:none}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll[data-v-b56a0f7e]{gap:8px;padding-bottom:4px}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll .quick-reply-btn[data-v-b56a0f7e]{padding:8px 14px;font-size:13px;border-radius:20px;border:1px solid #e5e7eb;background:#fff;-ms-flex-negative:0;flex-shrink:0}.chat-section .chat-input-area .quick-reply-section .quick-reply-scroll .quick-reply-btn[data-v-b56a0f7e]:active{background:rgba(79,70,229,.08);border-color:#4f46e5;color:#4f46e5}.chat-section .chat-input-area .input-toolbar[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:8px;padding:8px 0}.chat-section .chat-input-area .input-toolbar .toolbar-btn[data-v-b56a0f7e]{width:44px;height:44px;border:none;background:#f3f4f6;border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.chat-section .chat-input-area .input-toolbar .toolbar-btn svg[data-v-b56a0f7e]{width:22px;height:22px;color:#6b7280}.chat-section .chat-input-area .input-toolbar .toolbar-btn[data-v-b56a0f7e]:active:not(:disabled){background:rgba(79,70,229,.08);-webkit-transform:scale(.95);transform:scale(.95)}.chat-section .chat-input-area .input-toolbar .toolbar-btn:active:not(:disabled) svg[data-v-b56a0f7e]{color:#4f46e5}.chat-section .chat-input-area .input-toolbar .toolbar-btn[data-v-b56a0f7e]:disabled{opacity:.5;cursor:not-allowed}.chat-section .chat-input-area .input-box[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px;padding:0 0 4px;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}.chat-section .chat-input-area .input-box[data-v-b56a0f7e] .el-textarea{-webkit-box-flex:1;-ms-flex:1;flex:1}.chat-section .chat-input-area .input-box[data-v-b56a0f7e] .el-textarea .el-textarea__inner{border-radius:8px;border:1px solid #e5e7eb;resize:none;font-size:15px;padding:12px 14px;min-height:44px;line-height:1.5;-webkit-transition:all .2s ease;transition:all .2s ease}.chat-section .chat-input-area .input-box[data-v-b56a0f7e] .el-textarea .el-textarea__inner:focus{outline:none;border-color:#4f46e5;-webkit-box-shadow:0 0 0 3px rgba(79,70,229,.15);box-shadow:0 0 0 3px rgba(79,70,229,.15)}.chat-section .chat-input-area .input-box .send-btn[data-v-b56a0f7e]{width:48px;height:48px;border:none;border-radius:8px;background:#4f46e5;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-transition:all .2s ease;transition:all .2s ease;-ms-flex-negative:0;flex-shrink:0}.chat-section .chat-input-area .input-box .send-btn svg[data-v-b56a0f7e]{width:22px;height:22px;color:#fff}.chat-section .chat-input-area .input-box .send-btn[data-v-b56a0f7e]:active:not(:disabled){background:#4338ca;-webkit-transform:scale(.95);transform:scale(.95)}.chat-section .chat-input-area .input-box .send-btn[data-v-b56a0f7e]:disabled{opacity:.5;cursor:not-allowed;background:#9ca3af}.chat-section .chat-input-area .input-box .send-btn .send-loading[data-v-b56a0f7e]{width:20px;height:20px;border:2px solid hsla(0,0%,100%,.3);border-top-color:#fff;border-radius:50%;-webkit-animation:spin-data-v-b56a0f7e .8s linear infinite;animation:spin-data-v-b56a0f7e .8s linear infinite}.chat-section .chat-body[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto;padding:12px;padding-bottom:env(safe-area-inset-bottom)}.chat-section .chat-body[data-v-b56a0f7e]::-webkit-scrollbar{width:4px}.chat-section .chat-body[data-v-b56a0f7e]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:2px}.chat-section .message-list[data-v-b56a0f7e]{max-width:100%}.chat-section .message-item[data-v-b56a0f7e]{margin-bottom:16px}.chat-section .message-item .msg-avatar .el-avatar[data-v-b56a0f7e]{width:40px!important;height:40px!important;line-height:40px!important}.chat-section .message-item .msg-content[data-v-b56a0f7e]{margin:0 10px;max-width:75%}.chat-section .message-item .msg-bubble[data-v-b56a0f7e]{padding:12px 16px;border-radius:18px}.chat-section .message-item .msg-bubble .text-message[data-v-b56a0f7e]{font-size:15px;line-height:1.5}.chat-section .message-item .msg-bubble .image-message[data-v-b56a0f7e]{max-width:220px;max-height:220px;border-radius:12px}.chat-section .message-item .msg-bubble .file-message[data-v-b56a0f7e]{min-width:200px;padding:12px;border-radius:12px}.chat-section .message-item .msg-bubble .file-message .file-icon[data-v-b56a0f7e]{width:40px;height:40px}.chat-section .message-item .msg-bubble .file-message .file-icon svg[data-v-b56a0f7e]{width:20px;height:20px}.chat-section .message-item .msg-bubble .file-message .file-info .file-name[data-v-b56a0f7e]{font-size:14px}.chat-section .message-item .msg-bubble .file-message .file-info .file-size[data-v-b56a0f7e]{font-size:12px}.chat-section .message-item.is-mine .msg-bubble[data-v-b56a0f7e]{border-radius:18px 18px 4px 18px}.chat-section .message-item:not(.is-mine) .msg-bubble[data-v-b56a0f7e]{border-radius:18px 18px 18px 4px}.chat-section .typing-indicator .typing-avatar .el-avatar[data-v-b56a0f7e]{width:36px!important;height:36px!important;line-height:36px!important}.chat-section .typing-indicator .typing-bubble[data-v-b56a0f7e]{padding:10px 14px;border-radius:16px}.chat-section .typing-indicator .typing-bubble .typing-dot[data-v-b56a0f7e]{width:8px;height:8px}.user-info-panel[data-v-b56a0f7e]{position:absolute;right:0;top:0;bottom:0;width:100%;z-index:30;-webkit-box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);box-shadow:0 10px 15px -3px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.1);background:#fff;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.user-info-panel.collapsed[data-v-b56a0f7e]{display:none;right:-100%}.user-info-panel .panel-placeholder[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;padding:40px}.user-info-panel .panel-placeholder .placeholder-icon svg[data-v-b56a0f7e]{width:56px;height:56px;margin-bottom:16px;color:#9ca3af}.user-info-panel .panel-placeholder span[data-v-b56a0f7e]{font-size:15px;color:#6b7280}.user-info-panel .panel-header[data-v-b56a0f7e]{-ms-flex-wrap:wrap;flex-wrap:wrap;padding:12px 12px;background:#fff;border-bottom:1px solid #f3f4f6}.user-info-panel .panel-header .panel-back-btn[data-v-b56a0f7e]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:6px;padding:8px 12px;border:none;background:rgba(79,70,229,.1);border-radius:8px;font-size:14px;font-weight:500;color:#4f46e5;cursor:pointer;margin-right:8px}.user-info-panel .panel-header .panel-back-btn svg[data-v-b56a0f7e]{width:18px;height:18px}.user-info-panel .panel-header .panel-back-btn[data-v-b56a0f7e]:active{background:rgba(79,70,229,.2);-webkit-transform:scale(.95);transform:scale(.95)}.user-info-panel .panel-header .panel-tabs-mobile[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:4px}.user-info-panel .panel-header .panel-tabs-mobile .panel-tab-btn[data-v-b56a0f7e]{padding:8px 16px;border:none;border-radius:8px;font-size:14px;font-weight:500;color:#6b7280;background:transparent;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.user-info-panel .panel-header .panel-tabs-mobile .panel-tab-btn[data-v-b56a0f7e]:active{-webkit-transform:scale(.95);transform:scale(.95)}.user-info-panel .panel-header .panel-tabs-mobile .panel-tab-btn.active[data-v-b56a0f7e]{color:#4f46e5;background:rgba(79,70,229,.1)}.user-info-panel .panel-body[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto;padding-bottom:env(safe-area-inset-bottom)}.user-info-panel .panel-body[data-v-b56a0f7e]::-webkit-scrollbar{width:4px}.user-info-panel .panel-body[data-v-b56a0f7e]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:2px}.user-info-panel .panel-section[data-v-b56a0f7e]{padding:12px}.user-info-panel .user-profile-card[data-v-b56a0f7e]{padding-bottom:16px}.user-info-panel .user-profile-card .profile-avatar[data-v-b56a0f7e]{margin-bottom:12px}.user-info-panel .user-profile-card .profile-avatar .el-avatar[data-v-b56a0f7e]{width:80px!important;height:80px!important;line-height:80px!important}.user-info-panel .user-profile-card .profile-info .profile-name[data-v-b56a0f7e]{font-size:20px;font-weight:700}.user-info-panel .user-profile-card .profile-info .profile-tags[data-v-b56a0f7e]{gap:6px}.user-info-panel .user-profile-card .profile-info .profile-tags .profile-tag[data-v-b56a0f7e]{padding:4px 10px;font-size:12px}.user-info-panel .info-section[data-v-b56a0f7e]{padding:12px 0}.user-info-panel .info-section .section-title[data-v-b56a0f7e]{font-size:13px;font-weight:600;margin-bottom:12px;color:#6b7280}.user-info-panel .info-section .info-list .info-item[data-v-b56a0f7e]{padding:10px 0;font-size:14px}.user-info-panel .info-section .stats-row[data-v-b56a0f7e]{gap:8px}.user-info-panel .info-section .stats-row .stat-item[data-v-b56a0f7e]{padding:12px 8px;background:#f9fafb;border-radius:8px}.user-info-panel .info-section .stats-row .stat-item .stat-value[data-v-b56a0f7e]{font-size:18px;font-weight:700}.user-info-panel .info-section .stats-row .stat-item .stat-label[data-v-b56a0f7e]{font-size:11px;margin-top:2px}.user-info-panel .info-section .action-buttons[data-v-b56a0f7e]{gap:10px}.user-info-panel .info-section .action-buttons .action-btn-end[data-v-b56a0f7e],.user-info-panel .info-section .action-buttons .action-btn-transfer[data-v-b56a0f7e]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:6px;padding:12px;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;-webkit-transition:all .2s ease;transition:all .2s ease}.user-info-panel .info-section .action-buttons .action-btn-end svg[data-v-b56a0f7e],.user-info-panel .info-section .action-buttons .action-btn-transfer svg[data-v-b56a0f7e]{width:18px;height:18px}.user-info-panel .info-section .action-buttons .action-btn-end[data-v-b56a0f7e]:active,.user-info-panel .info-section .action-buttons .action-btn-transfer[data-v-b56a0f7e]:active{-webkit-transform:scale(.98);transform:scale(.98)}.user-info-panel .info-section .action-buttons .action-btn-transfer[data-v-b56a0f7e]{background:rgba(79,70,229,.1);color:#4f46e5}.user-info-panel .info-section .action-buttons .action-btn-end[data-v-b56a0f7e]{background:rgba(239,68,68,.1);color:#ef4444}}@-webkit-keyframes fadeIn-data-v-b56a0f7e{0%{opacity:0}to{opacity:1}}@keyframes fadeIn-data-v-b56a0f7e{0%{opacity:0}to{opacity:1}}@-webkit-keyframes slideInLeft-data-v-b56a0f7e{0%{-webkit-transform:translateX(-100%);transform:translateX(-100%)}to{-webkit-transform:translateX(0);transform:translateX(0)}}@keyframes slideInLeft-data-v-b56a0f7e{0%{-webkit-transform:translateX(-100%);transform:translateX(-100%)}to{-webkit-transform:translateX(0);transform:translateX(0)}}